Billing Support Specialist • Technical Support Expert • Subject Matter Expert

I’m Jayben Barrameda, driving customer satisfaction, accuracy, and resolution excellence across SaaS, telecommunications, and digital platforms.

I am a customer support professional specializing in billing support, technical troubleshooting, and account management. With a proven background resolving complex customer challenges, I deliver efficient, accurate, and customer-focused solutions across high-volume environments.

My experience spans SaaS billing systems, telecom technical support, subscription management, and cross-functional collaboration. As a former Subject Matter Expert, I also bring strong skills in coaching, escalation handling, and process improvement.

I combine technical expertise, clear communication, and a customer-first mindset to create positive experiences and long-lasting trust.

Download Resume

Jayben Barrameda

Email

Vajayben@gmail.com
contact@silverforms.com

Phone

(043) 757-4463
(0970)148-0684

Time Zone

Philippine Standard Time (PST), UTC+8

Education

Professional Caregiving Course

2008 – 2009

St. Augustine School of Nursing

Hotel and Restaurant Management

2006 – 2008

Cavite State University

General Virtual Assistant

June 2023

VA Training PH

WordPress

January 2021

CourseBelt

SEO / Marketing

January 2021

CourseBelt

Household Services NCII

June 2009

E-Seal Academy

Experience

Billing Support Representative | AirSlate / pdfFiller

November 3, 2023 – November 15, 2025

• Provide billing and account support via calls, chats, and ticket processing.
• Handle customer billing inquiries, refunds, and subscription issues with accuracy and professionalism.
• Collaborate with internal departments to ensure timely resolution of complex billing cases.
• Maintain high levels of customer satisfaction through clear communication and efficient
problem-solving.

Subject Matter Expert | Sutherland (GoDaddy)

2018 – November 2023

• Demonstrated expert product knowledge and resolved complex customer inquiries.
• Trained internal teams and supported process improvement and product development.
• Served as an escalation point for critical issues and conducted market research.
• Mentored team members while maintaining high-quality standards.

Customer/Technical Service Representative | Sitel (Bell Canada)

2016 – 2018

• Delivered excellent customer support and resolved technical and billing concerns.
• Processed service orders, promoted company products, and ensured customer satisfaction.
• Maintained accurate account records and provided reliable solutions promptly.

Senior Store Keeper | Techno Panel (KSA)

Jan 2016 – Jun 2016

• Managed inventory and oversaw storage and order fulfillment.
• Maintained accurate records and ensured warehouse safety compliance.
• Coordinated with departments to optimize supply chain efficiency.

Logistics Administrator | Arabian Trading Supply (KSA)

2010 – 2014

• Coordinated inventory, shipments, and logistics records for warehouse operations.
• Implemented logistics strategies to improve efficiency and support the supply chain.

Core Strengths

Billing & Subscription Support
Technical Troubleshooting
SaaS & Telecom Product Support
Escalation Management
Customer Experience Optimization
Issue Analysis & Root Cause Identification
Clear Communication & Documentation
Coaching & Leadership (SME Experience)

Tools & Technologies

CRM and Ticketing Systems
SaaS Billing Platforms
Domain, Hosting & DNS Tools
O365 Administration
Knowledge Base Systems
Telecom Diagnostics Tools
SaaS & Cloud-Based Admin Panels

My Services

From resolving technical challenges to streamlining billing processes, I help businesses and clients get things done efficiently. With experience as a subject matter expert, I provide fast, reliable, and professional support that keeps operations smooth and customers happy.

01

Customer Service

* Live chat support
* Email and ticket support
* Phone support handling
* Customer onboarding and walkthroughs
* Customer satisfaction management
* Complaint handling and de escalation support
* Account maintenance and updates
* Order and service request processing

02

Technical Support

* Troubleshooting for web tools and SaaS platforms
* Domain, hosting, DNS and email support
* O365 account assistance and setup guidance
* Step by step diagnostics for internet and device issues
* Account access troubleshooting
* Error identification and quick resolution
* Service configuration and setup help
* Technical walkthroughs for customers

03

Virtual Assistance Services

* CRM management
* Data entry and data organization
* Research tasks
* Email management
* Calendar and task coordination
* Document preparation
* WordPress assistance
* SEO basics and content updates
* Social Media Marketing

Samples of My Work

Let’s Stay Connected

Check out my social media profiles to learn more about my experience, projects, and professional journey.

Big Names I Worked With

Contact Me

Got a question or an idea you’d like to discuss? I’d love to hear from you! Reach out anytime, and let’s see how I can help with your billing, technical, or customer support needs.

vajayben@gmail.com / contact@silverforms.com

(043) 757-4463
(0993)897-9344

Calatagan Batangas, Philippines